A restaurant’s witty response to a customer’s review has left internet viewers in stitches.

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

— -- Hello, Gladys, Many times I print your columns on customer service and give it to business owners who do a poor job at it. It is a growing problem; I haven't noticed a bit of improvement ...

A Panera customer (@amymaurercreel) posted a video on her TikTok recently, detailing the horrors of a holiday lunchtime rush. She wasn’t complaining about the service, but rather poor customer ...

Stacey Leasca is an award-winning journalist with nearly two decades of newsroom experience. She is also the co-founder of Be a Travel Writer, an online course for the next generation of travel ...

We’ve talked a lot about the “inside” of my Inside-Out Framework approach to developing a strong positive company culture, focusing on the first-line customers, the employees. Zack Oates, CEO and ...

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A spoon and fork on a plate, on a restaurant table - Penpak Ngamsathain/Getty Images The customer is always right, as the saying goes. So what better way to measure restaurants than through customer ...