To recap, Gold partners seeking to re-up must provide Microsoft with 10 CSAT Index survey responses during the 12 months prior to re-enrollment. Survey results are sent to partners and reported in ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

Now that AI can quickly code the reason for contact and identify dissatisfaction and delight in both digital and voice conversations, there is a major opportunity to reduce both your tracking survey ...