A senior CRA official told MPs the agency is looking to roll out more 'senior and standardized' training and introduce ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better ...

As we near the halfway point of the Canada Revenue Agency’s (CRA) 100-day Service Improvement Plan, launched on September 2, 2025, we want to update Canadians on our significant progress. This ...

X (formerly known as Twitter) that it was apparent the CRA was not meeting appropriate service standards for Canadians. That ...

Auditor General Karen Hogan's report said most callers waited an average of 31 minutes, with just 18 per cent of calls ...

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...

Unlike some other call centres run by banks, telecommunications companies and airlines, the CRA does not always offer a call ...

More than two years after paying out $4.99 million in an allegedly bogus refund, the Canada Revenue Agency is stuck in ...

Auditor General Karen Hogan made the recommendation in a new report released Tuesday morning. The new report found that on ...

If you’re going to take your tax matter to court, as a first step, you had better be sure you end up in the right court or ...

Canadian retirees can supplement their pension benefits such as the CPP with consistent dividend income for life. The post 4 ...

Parents across Canada might want to keep an eye on their bank accounts this week — the Canada Child Benefit payment for ...