Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Customer loyalty isn’t something retailers can take for granted in ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Generative AI and multi-agent systems are poised to transform marketing by enabling interactive, personalized ad formats and real-time campaign optimization. Industry leaders predict consumers will ...

SUMO Scheduler rebrands as Omnito, unifying scheduling, live chat, AI meeting intelligence, and omni-channel messaging ...

CVS Health shared that it is launching an open consumer engagement platform to simplify care and improve health. The work builds on AI driven solutions which are already deployed at Aetna, CVS ...

BENTONVILLE, Ark.--(BUSINESS WIRE)--Sam’s Club, one the world’s leading retailers and digital innovation pioneer, today announced a new, consumer-driven process to retail that dynamically engages with ...

Now more than ever, providers are communicating with patients outside the walls of the hospital and the physician’s office. Emerging technologies enable healthcare professionals to reach patients on ...

There is always talk of brands being almost blind to the opportunities that their customers pose through their habits. This is reinforced by increasing demand from customers for personalised and ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

Synchronizing sales and marketing around a unified, customer-centric approach is essential for pharmaceutical companies ...

WESTLAKE VILLAGE, Calif.: 23 July 2013 — While many electric utility companies provide programs to help their customers manage their energy costs, a large percentage of their customers are not aware ...

TP (ex- Teleperformance), a global leader in digital business services, has been awarded a new multi-year contract by ...