From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

The phrase "strategic management" is sometimes used as a synonym for "strategy," but the two terms are not actually the same. A company's strategy is its plan for victory in competition with other ...

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

One national catalog marketer recently conducted an evaluation to determine how often to mail to its prospects and customers. Great idea — but how the cataloger conducted the evaluation wasn’t so ...

Competition is inevitable in the business world. The threat of competitors swooping in to steal your customers or your share of the market can sometimes seem overwhelming for a small-business owner.

In Person Held at the Gleacher Center, 450 N. Cityfront Plaza Drive, Chicago, IL 60611. Gleacher Center, Chicago Investment Fee (in USD) Investment includes tuition and course materials, along with ...