Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More An industry-wide shift to greater use of conversational AI, often in the ...

If you want that chatbot to perform the way it’s supposed to, then you need to turn to a new category of IT worker: conversational designers. Tagged with one of the flashiest job titles in the ...

Brands are using conversational interfaces to deliver customer experiences, but there's a catch: designing these conversations may be harder than they thought. Companies are awakening to the value of ...

Designed well, conversational AI delivers seamless customer experiences. Designed poorly, conversational AI can result in frustrated customers. Done right, conversational AI can boost customer ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More These days, conversational artificial intelligence (AI) chatbots are ...

Google has launched Gemini 2.0, making it one step closer to making a universal personal assistant. A former Gemini conversation designer spoke about the best practices for chatbot design. He said ...

Advances in artificial intelligence and voice technologies have enabled the creation of platforms and tools that support conversational interactions between people and devices. This course teaches ...

Real change requires real conversations. We build our lives one conversation at a time. Great conversations become once-in-a-lifetime interactions that lift us up, shift our trajectory and motivate us ...

Forbes contributors publish independent expert analyses and insights. Igor Bosilkovski is a senior contributor who covers 30 Under 30 news. Canadian collaborative conversational AI tool Voiceflow ...

AI-powered solutions such as ChatGPT could fuel new types of products in banking, more personalized and more connected to users, but integrating innovative ...