Efficient customer billing isn’t just about keeping the books in order—it plays an essential role in customer satisfaction, retention, and overall business intelligence. When billing systems work ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. INDIANAPOLIS — 10% of the 500,000 AES users ...

Customers with Central Hudson Gas and Electric got the chance to meet face-to-face with a utility representative in Newburgh, New York last week. New York State Assemblyman Jonathan Jacobson, a ...

DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) empowers companies to build unforgettable digital experiences with consumers and businesses alike. To help businesses achieve a new level of customer ...

When Kristin Gaither logged into her bank account to pay bills, she couldn’t understand what she saw: Despite just being paid, only a couple hundred dollars remained. “Where did all my money go just ...

ComEd, the largest electric utility in Illinois and the primary electric provider for Chicago and much of Northern Illinois, will be making big changes to its billing system as soon as Friday, with ...

App Store payment failures are a big inconvenience for users and developers alike, but Apple will soon let customers solve their issues without leaving the app. Apple handles payment processing ...

AND ALSO THE REACTION FROM BPL. ONE OF THE VIEWERS WE JUST HEARD FROM ON THIS ISSUE TELLS US SHE’S NOT RECEIVED A BILL FROM BPL DURING THAT ENTIRE EIGHT MONTH PERIOD. SHE WRITES IN AN EMAIL, I DID NOT ...

NEW ORLEANS (WVUE) - The Louisiana House unanimously passed a bill Tuesday (April 16) aimed at reforming customer billing by the Sewerage & Water Board of New Orleans. Paul Rainwater, who heads Gov.

Although Delmarva Power customers recently enjoyed a rebate and lower rates, bill increases are coming this fall. Delmarva Power sent an email to customers this week stating that they “may experience ...

Kelly-Ann Franklin has spent more than two decades in journalism which has helped her build a wide knowledge base of business and personal finance topics. Her goal with editing is to ensure tough ...

Aug. 15—Imagine Sue Odle's reaction when after visiting the local NYSEG office for an incorrect bill of approximately $690 on July 10 she then received a bill a couple weeks later for more than ...