A customer data platform (CDP) collects data from online and off-line sources and standardizes it to create comprehensive customer profiles. Then, these profiles are used to build campaigns and ...

Our new research report finds leading organisations are facing up to a long-standing challenge - and some are getting closer ...

COPENHAGEN, Denmark--(BUSINESS WIRE)--Dixa, the conversational customer service platform, announces Dixa Discover, a new analytics suite to help businesses leverage customer service data to make ...

What was once seen as an operational inefficiency is now a growth problem. Companies that cannot trust their data struggle to ...

More than half of U.S. energy and utility companies identify customer service as the primary driver of IT transformation. Malvern, Pennsylvania & Walldorf, Germany, March 25, 2026 /PRNewswire/ -- The ...

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba. In ...

Gold Stevie Award winner for Best Use of AI Integration in Contact CentersNEW YORK, March 25, 2026 (GLOBE NEWSWIRE) -- EXL ...

Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...

Rachel is a writer on Game Rant. She has been playing video games since the original Nintendo Entertainment System. She spends lots of time (and money) on games like Marvel Rivals, Halo, Mortal Kombat ...

In the customer service arena in particular, enterprises are facing a historic labor shortage. Owing to burnout, flexibility and customer satisfaction challenges, agents are quitting at a faster rate ...