Dealership service departments saw a 14-point jump in its customer satisfaction score in the latest CDK Service Shopper study. The 2,500 customers surveyed by CDK for its annual look at the service ...

Sales are projected to fall in the second of the half of the year, and dealers need to seek ways to optimize operations, reduce costs, and improve customer satisfaction. While much attention is often ...

Nobody likes taking their car in for service, but Porsche and Subaru owners dislike it the least. Those brands earned the top spots in the premium and mass-market segments, respectively, in the 2025 J ...

Kenect, a leading provider of AI technology for dealerships, announced the release of Voice AI, an artificial intelligence solution designed to improve service department operations and customer ...

Global Dealer Solutions (GDS) today announced a renewed focus on the critical role Local SEO now plays in helping automotive dealerships appear where customers are most likely to search: Google Search ...

Most of us, at one time or another, have lost our cool in a customer service situation — or at least witnessed someone do so. Whether we're in the right or the wrong, being stonewalled by someone ...