Here’s an idea: Call your own company’s phone line to see how it’s answered. Have a live online chat with your competition and your own company during the workday. Send an email requesting more ...
Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...
Every business can profit from providing better service. And one way of doing this is to put yourself in your customer’s shoes.Below are five clusters containing three situations each. Read the three ...
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