The boxes are put away, the photos are hung, your claim is completed and you're settling into your new home. It feels good to have the latest permanent change of station, or PCS, move completed, doesn ...

PHOENIX--(BUSINESS WIRE)--Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying ...

How are you being served? Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ...

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported having ...