Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. You won’t succeed in ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Even the smallest, scrappiest entrepreneurial businesses are ...

Chris Singer approaches patients and their families sitting in a doctor’s waiting room with a smile every time. As the OptumCare vice president of patient experience recently made his rounds at the ...

Community marketplace has tapped boutique hotelier Chip Conley to guide efforts. Sept. 17, 2013— -- Airbnb, one of the biggest players in the travel-sharing economy, has launched a Hospitality ...

When it comes to customer service, many industries have mastered the process in order to strengthen brand loyalty and provide a positive experience for the consumer. For example, retailers, QSRs and ...

The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, ...

Jake Abbott, owner of Ruby Creek Resort in Cusick, Wash., earns the inaugural Outstanding Customer Service Award from ...

What does a luxury hotel chain have to teach hospitals? Plenty, apparently, when it comes to customer service. The latest deal between a hospital system and the hospitality provider is between ...

The Ritz-Carlton Hotel Company is legendary for its extraordinary customer service (hospitality). Here are seven essentials that you can bring to your own industry as well. When something goes wrong ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...