TMCnet

CSD Access to Showcase Innovative Direct Video Calling Solution at Customer Contact Week Las Vegas, Serve as Exclusive Accessibility Sponsor

For more than a decade, CSD Access has been expanding the use of its innovative DVC solution through partnerships with many ...
Entrepreneur

‘There Were a Lot of Naysayers’: Half of T-Mobile’s Customer Calls Are Now AI — And That’s Just the Beginning

T-Mobile is using AI to proactively resolve customer issues, aiming to eliminate the need for support calls altogether. Voice AI now handles about half of customer service calls, contributing to over ...