PORTLAND Ore. —In a push to improve customer service and increase repeat business to its foodservice operations, the food and nutrition department at the Oregon Health and Science University Hospital ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

The human element is the cornerstone of exceptional customer experiences (CX), as employees directly influence how customers perceive their interactions with the organization. According to Berry et al ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer service is not a department. It’s a philosophy that ...

ARLINGTON, Va., June 14, 2022 (GLOBE NEWSWIRE) -- Fluence Energy, Inc. (FLNC) (“Fluence”) (Nasdaq: FLNC), a leading global provider of energy storage products and services and digital applications for ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Delivering an amazing customer experience starts at the top with ...

Marketing "is the whole business seen...from the customer's point of view," the legendary management consultant Peter Drucker wrote in his The Practice of Management. Drucker also noted that profit is ...