IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

With increasing automation and advancements in technology, it has become essential for businesses to move towards IVR. A multilevel IVR is an automated call response system that acts as an ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for convenience and ...

Making customer contact centers more flexible and giving call agents more productive tools are among the many features being introduced with a slew of product launches at Voicecon this week. Alcatel, ...

Nortel this week announced an interactive voice response (IVR) server that could help midsize firms deploy customer service features found in the largest call centers. The Media Processing Server (MPS ...

Making customer contact centers more flexible and giving call agents more productive tools are among the many features being introduced with a slew of product launches at Voicecon this week. Alcatel, ...

In part one of this two-part article, we discussed the recent re-evolution and technological improvements of speech interactive voice response (IVR) technology as well as a number of the ways that ...

IVR is an automated voice system and allows providers to create complex menus that callers can navigate using their telephone keypad or spoken commands. IVR is mainly used for billing or customer ...

New Delhi: Good news for post office saving account customers. The Department of Posts has unveiled its new Interactive Voice Response facility to ease the lives of the customers. The new facility ...