IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

Making customer contact centers more flexible and giving call agents more productive tools are among the many features being introduced with a slew of product launches at Voicecon this week. Alcatel, ...

IVR is an automated voice system and allows providers to create complex menus that callers can navigate using their telephone keypad or spoken commands. IVR is mainly used for billing or customer ...

Making customer contact centers more flexible and giving call agents more productive tools are among the many features being introduced with a slew of product launches at Voicecon this week. Alcatel, ...

New Delhi: Good news for post office saving account customers. The Department of Posts has unveiled its new Interactive Voice Response facility to ease the lives of the customers. The new facility ...

Nortel this week announced an interactive voice response (IVR) server that could help midsize firms deploy customer service features found in the largest call centers. The Media Processing Server (MPS ...

IVR Bar, N9650 Friendship Drive, is now open in Harrison, bringing worldwide fusion cuisine to the Fox Valley area. IVR, which stands for International Variety Restaurant, features a diverse menu of ...

One of the first open source VoIP projects — and one of the earliest VoIP PBXes, period — is Digium-sponsored Asterisk. A highly mature platform licensed under the GPL, Asterisk supports almost ...