Microsoft has rolled out the first phase of integrating Lync and Skype. Merging the two together makes both services better, but an even better solution would be to eliminate one of them altogether.

Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...

Microsoft highlights partners it hopes will help open doors in this market. The big Microsoft Lync launch was yesterday. As you'll have seen from my post yesterday, as a contact center analyst there ...

Microsoft today announced it has completed the integration of its enterprise-focused Lync tool into the consumer-based Skype service. As a result, Lync and Skype users around the world can now connect ...

The long collision course between Microsoft Lync and Skype will end next year in a fiery crash, with Lync perishing in the flames. Like a phoenix, however, Lync will emerge—reborn as Skype for ...

Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center ...