Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Installed on a LAN, the SupportDesk 9.1 appliance is accessible via an Internet connection. Users open a browser session to a Web server running on the appliance. The informative pages on this Web ...

Spiceworks, a free ad-supported IT management product, announced it is adding new features designed to simplify life for managed service providers (MSP) that need network management features. High on ...

We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your business ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...

Often, when entrepreneurs consider expanding their customer base, attending networking events is high on the list. Here's how to get the most out of them. © 2025 ...

Telstra's BigPond ISP has moved to moderate the growth in help-desk calls -- driven largely by rising broadband demand -- by releasing an online tool that monitors the status of customers' connections ...

Help desk staffers, by the very nature of the position's title and name, are too helpful; and that makes them a perfect target for a social engineering criminal A new report from the SANS Institute ...