An analysis of customer satisfaction scores by digital marketing firm Click Intelligence showed American is the world’s most ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school have ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

"The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over ...

The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

A Delta Air Lines flight attendant was caught on video berating a Southwest Airlines gate agent for being “ghetto” and ...

Findings highlight a growing disconnect between digital-native Gen Z homeowners and the traditionally analog insurance ...

'You just keep me hanging on... ' Telecoms companies may tell us it's good to talk but they seem to be struck dumb when it comes to communicating with their own customers, according to a new poll. In ...

Customer service is often dreadful. A recent survey suggests that one out of two customers experience problems when they shop. Long lines and uninformed sales staff are among the main complaints. And ...