Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

COMPUTER ASSOCIATES INTERNATIONAL launched new, streamlined help desk software on Tuesday designed to help end-users help themselves via a revamped Internet interface. Both Unicenter The Next ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Security management provider Absolute Software, which ...

GoodFirms unveiled the Best Help Desk System that is acknowledged for catering the business with an innovative system to help provide better customer support. Implementing the Help Desk Software in ...

SEATTLE, June 12, 2020 /PRNewswire-PRWeb/ -- Digital.com, a leading independent review website for small business online tools, products and services, has named TeamSupport B2B customer support ...

SEATTLE, June 12, 2020 /PRNewswire-PRWeb/ -- Digital.com, a leading independent review website for small business online tools, products and services, has named Boomtown to its list of best help desk ...