Business process outsourcer TaskUs is delivering on its strategy of AI plus human agents, but for buyers the real question is ...

Customers will be able to leave reviews inside the McDonald’s app, marking “significant enhancements” to feedback collection ...

Price comparisons and narrowing down gift ideas are some of the ways consumers are using AI this season. But maintaining ...

Loyalty members returned to Taco Bell twice as quickly as non-loyalty customers following a foodborne illness scare this ...

After a strong quarter, T-Mobile emphasizes customer centricity and flexibility with its new Mix plan to drive ...

The airline expects BlueFirst to deliver nearly 5 percentage points of revenue per available seat mile improvement, according ...

Q4 can make or break many companies. CX leaders advise brands to look back at what worked and what didn’t, report successes ...

With consumers beginning to tap AI agents to shop and make payments, the banking industry is increasingly on edge about risks ...

The airline reported record revenue, but still widened its net loss due to rising fuel prices. It’s now looking to loyalty ...

As technology makes much of good CX table stakes, every interaction becomes an opportunity to build or lose customers’ ...

The agency sent the order to nine companies to examine how personal data is being used, even through loyalty programs, to ...

Brands usually get translation right, Liferay’s Yotam Levy said. “The problem is they don't necessarily do a great job of ...