The organisation was the 89th of 122 recommendations from the Royal Commission into Defence and Veterans’ Suicide, in principle 113.

McKinnon survey results show citizen confidence in Australia’s democratic institutions remains strong but trust in how it works is starting to falter.

Every level of government is grappling with how to introduce artificial intelligence while simultaneously trying to regulate its use. This is the information technology equivalent of herding cats, ...

Australian government use of AI is widespread, but our public service has much to learn from practical examples of AI use around the globe. While 83% of Australian public sector respondents are using ...

Local councils think they can solve the thriving tobacco black market after requesting tighter development controls to halt ...

The Mandarin is an essential resource for anyone interested in Australia’s public sector, with daily news, commentary, analysis and expert advice.

The Mandarin is an essential resource for anyone interested in Australia’s public sector, with daily news, commentary, analysis and expert advice.

Where ambition meets impact: How AI is remaking Australia’s public service. The 2026 AI and the Australian Public Service Special Report, based on The Mandarin and Liquid’s Let’s get real about AI ...

It also found 71% of public servants now use AI in their jobs – a 46 percentage-point increase in just two years. The Mandarin/Liquid Let’s get real about AI survey showed an even higher percentage of ...

When considering how artificial intelligence can add value at Services Australia, we look through the lens of customer outcomes. AI is most useful when it solves a genuine problem and helps people do ...

In the past 12 months, the public sector’s AI landscape has changed radically. Last year, public servants could see AI’s potential, but organisational adoption was limited. In 2026, AI has decisively ...

We’re in the early stages of the artificial intelligence revolution. While AI is making its presence felt in the public service, much of its current impact is in automating existing work, rather than ...