AT&T is phasing out its traditional phone system in 18 states, including Texas and Oklahoma.

The telecom provider plans to reshore its customer care staff, which may have broader implications for companies operating ...

A Kansas City man reached out to KMBC 9 Investigates after he was ripped off by scammers posing as AT&T. Here’s how he’s ...

AT&T (NYSE:T) plans to handle all consumer-facing customer support through U.S.-based operations by 2027 as part of a ...

Both carriers continue to make major changes to their operations as competition intensifies and the telecom industry ...

FCC Chairman Brendan Carr praised AT&T's pledge to bring customer care roles to U.S. employees as the agency weighs limits on offshore call centers.

The CEO’s shorthand for the culture he wants to nurture is “unmistakably T-Mobile.” He defines it this way: “To me, it is an ...

AT&T slashed its dividend bill by nearly half and quietly funneled billions into buying back its own stock. Whether that ...

Nanovirus27 (that's the original poster's nickname) tells a funny story about an extremely frustrating experience when trying ...

Bonnie Weidner couldn't understand why AT&T put a line for another customer in the middle of her yard. AT&T fixed it after ...

AT&T stock enters November with a new customer-care workforce commitment. The shift adds labor and AI execution questions to ...

A widow who barely uses mobile data pays about $112 a month for two AT&T lines, prompting her family to explore cheaper ...