AT&T is phasing out its traditional phone system in 18 states, including Texas and Oklahoma.

The telecom provider plans to reshore its customer care staff, which may have broader implications for companies operating ...

A Kansas City man reached out to KMBC 9 Investigates after he was ripped off by scammers posing as AT&T. Here’s how he’s ...

AT&T (NYSE:T) plans to handle all consumer-facing customer support through U.S.-based operations by 2027 as part of a ...

"The agent said it was all set, and to keep the phone." ...

Both carriers continue to make major changes to their operations as competition intensifies and the telecom industry ...

The CEO’s shorthand for the culture he wants to nurture is “unmistakably T-Mobile.” He defines it this way: “To me, it is an ...

Payments in a $177M AT&T settlement will start going out soon. Are you eligible? What Mississippi customers need to know ...

AT&T is expanding its “America’s Best Guarantee” with new customer support promises as it lags behind rivals in a crucial performance area. The carrier first introduced its AT&T Guarantee in January ...

Nanovirus27 (that's the original poster's nickname) tells a funny story about an extremely frustrating experience when trying ...

Bonnie Weidner couldn't understand why AT&T put a line for another customer in the middle of her yard. AT&T fixed it after ...

AT&T stock enters November with a new customer-care workforce commitment. The shift adds labor and AI execution questions to ...