(NEXSTAR) – Southwest Airlines is “refining” a few aspects of its new seating policy amid a less-than-enthusiastic reception from both customers and crew members.

Frontier’s initial response to all this hassle was polite, corporate and, for Kluge, frustrating. It recorded him as a “no ...

Irish budget carrier Ryanair was identified as the poorest-performing short-haul airline overall, achieving a customer score ...

Think you can just walk down the aerobridge and turn back? Once you step onto that jetway, you’re officially on the flight - and leaving isn’t as simple as it sounds ...

With Easter rapidly approaching and many Brits also starting to plan for their summer holidays, the best, and worst, airlines ...

The budget Irish carrier proved to be the worst-performing short-haul airline overall - but has responded with a bullish reply.

A passenger survey has found the short-haul airline that was ranked as the lowest for its overall customer satisfaction, including for the boarding process and value for money ...

A woman convicted of stowing away on a flight out of JFK Airport in 2024 has allegedly done it again, this time at Newark Airport, sources say.

The annual customer satisfaction survey of more than 5,500 passengers saw Jet2 top the table in the short-haul category, with Singapore Airlines top for long-haul. Ryanair was rated as the ...

A Which? survey of more than 5,500 travellers has ranked airlines for customer satisfaction, with Ryanair scoring 55% and Wizz Air 59% in the short-haul rankings ...

Commenting on the worst-ranking airlines, Which? Travel editor Rory Boland advised passengers to "fly with anyone else, if ...

Responding to the survey results, a spokesperson for Ryanair said: “Neither we nor our 208m passengers pay any attention to these made-up manufactured surveys or their fake results. Every passenger ...