Executives are swapping lessons on tariffs, AI, remote work and data use in advisory board meetings. Global shifts matter.

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows ...

New Data Analyzes 31 Million Reviews Across 226,500+ Business Locations, Revealing What Separates Reputation Leaders from Laggards SALT LAKE CITY — April 24, 2025 — InMoment®, the leading provider ...

With an estimated population of 2 billion by 2025, Gen Alpha is already influencing household purchasing decisions and ...

One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy ...

Marketers should embrace AI Search Optimization (AISO) as an opportunity to apply holistic approaches to search behavior ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

Real-Time Journey Orchestration: AI will increasingly automate journey optimization, adjusting experiences in milliseconds ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025—Talkdesk®, Inc.

The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...