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  1. What Is ITIL? A Beginner’s Guide to the ITIL Process - Coursera

    Aug 28, 2025 · The ITIL framework can be broken down into five stages: service strategy, service design, service transition, service operations, and continual service improvement. Its main purpose is …

  2. ITIL Framework: Key Concepts, Processes and Benefits

    Sep 25, 2025 · Understand the ITIL framework: its concepts, lifecycle, processes and benefits for IT service management success.

  3. ITIL - Wikipedia

    ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT …

  4. ITIL 4 Explained: Framework, Practices, and Key Changes

    Jan 6, 2026 · ITIL 4 puts service management into a strategic context by looking at ITSM, development, operations, business relationships, and governance holistically. Because ITIL 4 brings these different …

  5. What Is ITIL? Core Principles & Best Practices | Atlassian

    ITIL (Information Technology Infrastructure Library) is a widely accepted set of best practices designed to help organizations maximize the value of their IT investments by aligning IT services with business …

  6. Understanding ITIL 4 | Key concepts, models & practices

    Learn the essentials of ITIL 4. Explore guiding principles, models, and practices with short videos to understand how ITIL drives value in service management.

  7. What is ITIL? A guide to the IT Infrastructure Library

    Sep 18, 2024 · ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a …

  8. What is ITIL? Your guide to the IT Infrastructure Library - CIO

    Jun 3, 2025 · ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment ...

  9. What is ITIL? An Essential Guide - The Knowledge Academy

    Sep 9, 2025 · ITIL, or the Information Technology Infrastructure Library, is an all-encompassing framework, as outlined in the ITIL Framework Guide, that aids organisations in effectively managing …

  10. ITIL 4 Explained: A Beginner’s Guide to IT Service Management

    Mar 13, 2025 · ITIL 4, the latest iteration of the Information Technology Infrastructure Library (ITIL), has become the gold standard for ITSM frameworks. Whether you’re a newcomer to ITIL or looking to …